Services
From Project Management to Customer Support — A Complete Service Cycle
A unified platform for managing service-oriented operations. The system integrates project planning, time tracking, field operations, and customer support. Modules are directly linked to invoicing, ensuring automated billing for executed work without duplicate data entry.
Projects
A centralized system for project and resource management. Plan tasks, allocate responsibilities, and boost operational efficiency across your teams.
Process Visualization
Kanban boards for stage-based task management and precise workflow structuring.
Resource Planning
Gantt charts for strict monitoring of task dependencies and execution deadlines.
Data Structuring
Dynamic List Views for processing detailed information and executing rapid bulk operations.
Timesheet
A tool for tracking work hours and managing billing. The system accurately records time spent on projects and automatically generates corresponding client invoices.
Precise Monitoring
Built-in timers and structured manual time entry linked to specific projects, tasks, or contracts.
Profitability Analysis
Financial reporting by team, project, and client. Automated assessment of the ratio between billable and non-billable hours.
Field Service
An optimized platform for managing on-site operations. Organize technical team visits, track completed work, and issue invoices directly from the field.
Logistics & Scheduling
Visit allocation using Kanban, Gantt, and map views for optimal resource management.
Automated Billing
Pre-configured forms and material tracking to generate invoices immediately from the operational site.
Mobile Accessibility
A fully functional workspace on smartphones (Android/iOS) — from receiving tasks to capturing the client's electronic signature.
Helpdesk
A centralized system for incident management (Ticketing) and customer service operations.
- SLA Control: Automated monitoring of Service Level Agreements (SLA) and systematic prioritization of incoming requests.
- Process Automation: Email templates, canned responses, and automated task routing to operators based on ticket statuses.
- Self-Service Portal: An integrated FAQ and Knowledge Base where clients can independently find answers and track their request statuses.
Planning
A tool for managing the company's human and material resources. The system ensures the optimal allocation of shifts and overall workload.
- Shift Management: Dynamic charts for quickly organizing work schedules, shift templates, and recurring assignments.
- Team Coordination: Publishing open shifts to employees and providing a streamlined, automated mechanism for shift swapping.
- Conflict Prevention: Automated alerts for resource overlapping or scheduling attempts during employee leave periods.
Appointments
An online platform for scheduling client meetings. The system automates bookings and synchronizes fully with corporate calendars.
Automated Scheduling
Clients independently select available time slots from the portal, eliminating extra communication and double bookings.
Calendar Synchronization
Two-way integration with Microsoft Outlook and Google Calendar for instant status updates.
Online Conferencing
Automated generation of video meeting links immediately upon booking confirmation.
Explore Other Business Solutions
All directions of the odoo ecosystem are seamlessly interconnected. Expand your system with new modules without any middleware — maintaining a unified database and zero data duplication.
Personalized Consultation
Book a meeting with AURA experts. Discuss your company's specific requirements and evaluate how odoo's architecture aligns with your operational workflows based on real use cases.