1. Introduction
ERP Systems LLC (hereinafter — "we") ensures a high level of privacy protection for users of the website (https://www.erpsystems.ge/). This policy explains what information we collect when you visit the website, for what purpose, with whom we share it, and how we protect it.
2. What data we collect and why (legal grounds)
When you use the website, we collect and process your personal data in the following ways:
Contact form (leads): When you fill out an inquiry/contact form on the site, we collect your name, email address, company name, phone number, and message text.
- Purpose: Answering your questions, preparing a commercial offer, and starting potential cooperation.
- Legal basis: Your consent and our legitimate interest (offering services).
Newsletter subscription: Email address for receiving updates.
- Legal basis: Your consent.
Technical and SEO data: When you visit the site, your IP address and navigation history are automatically collected for SEO optimization and the proper operation of the site.
- Legal basis: Our legitimate interest (technical reliability of the site) and your consent (for analytics).
3. Data retention periods
We do not retain data for longer than necessary.
Data submitted through the contact form (leads): Stored in our system until you request its deletion. This helps simplify future communication with you.
Technical data and cookie files: Stored for the lifespan of each specific cookie or until you delete them.
4. With whom we share your data (third parties)
We do not sell or transfer your data. To operate the website and manage user requests, we use the following third-party services:
Odoo system: The website backend is directly connected to our internal Odoo ERP system, where information submitted through the contact form (leads) is securely stored.
SEO and analytics: We use third-party tools for website SEO optimization and visitor behavior analysis in order to improve the quality of the site.
5. Cookie management
Our website uses cookies to improve user experience. We respect your choice, so on your first visit to the site, through our so-called "cookie banner," you have the option to:
Accept only essential cookies, which are critically important for the site to function.
Additionally accept marketing and analytics cookies (e.g., for SEO optimization). You can change your choice at any time from the website settings.
6. Your rights
As a data subject, you have the right to request:
Access: Receive information and a copy of the data we process.
Correction: Request the correction of inaccurate information.
Deletion ("right to be forgotten"): At any time, request the complete deletion of your contact data from our Odoo database.
Withdrawal of consent: Cancel newsletter subscriptions or refuse marketing communications at any time.
Complaint: If you believe your rights have been violated, you have the right to contact the Personal Data Protection Service of Georgia.
To submit a request, write to us at: info@erpsystems.ge.
7. Security and incident response
We use appropriate technical and organizational measures to protect your data from unauthorized access. In the event of a data security breach (leak) that threatens your rights, we will notify you and the relevant supervisory authority within the time period established by law (no later than 72 hours).
8. Contact
If you have questions regarding data processing, contact us:
Email: info@erpsystems.ge or sales@erpsystems.ge
Phone: +995 511 228 117
Address: Tbilisi, Georgia